Is the customer interaction at the counter related to the effectiveness of an online campaign? Can messaging to the customer be automated? Can the service advisor be replaced?
Watch what the recipe for success is when leveraging the counter experience in your online communication. Mitch and I explore the potential for local businesses to amplify the effectiveness of online campaigns.
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Read how I had the epiphany about online communication in customer relationship when talking to our daughter and find out how to use our service leveraging Google based social search in customer retention